Frequently asked Questions
Explore Our Frequently Asked Questions
General Questions
We handle a wide range of cargo including general merchandise, manufactured goods, raw materials, perishables, and specialized items. Our services accommodate everything from small parcels to full container loads.
We provide global logistics services with established networks in major markets worldwide. Our sea freight services connect to all major ports, and our road haulage covers extensive regional networks.
We provide real-time tracking through our advanced system. You'll receive tracking information upon shipment confirmation, and you can monitor your cargo's progress online or through our customer service team.
Required documentation varies by destination and cargo type. Our customs clearance team will provide a complete list of required documents and assist with preparation to ensure smooth processing.
Service-Specific Questions
We combine multiple smaller shipments into single, larger loads to reduce costs. Your cargo is professionally packaged, clearly labeled, and tracked throughout the journey. You benefit from reduced shipping costs without compromising delivery schedules.
Our road haulage services cover extensive domestic and regional networks. We provide local distribution, long-distance transport, and cross-border services with modern, well-maintained vehicles.
Transit times vary by route and service type. Typical ocean transit times range from 7-45 days depending on origin and destination. We provide estimated delivery dates and keep you informed of any schedule changes.
Yes, our customs clearance experts handle import/export procedures for destinations worldwide. We ensure compliance with all applicable regulations and work to minimize delays and complications.
Pricing And Payment
Costs are calculated based on factors including cargo weight, dimensions, destination, service type, and any special requirements. We provide detailed quotes that include all applicable charges.
We offer flexible payment terms including credit accounts for established customers, various payment methods, and competitive rates. Our team can discuss specific arrangements based on your needs.
No, we believe in transparent pricing. All quotes include applicable charges, and we clearly explain any additional costs that may arise during the shipping process.
Yes, our customs clearance experts handle import/export procedures for destinations worldwide. We ensure compliance with all applicable regulations and work to minimize delays and complications.
Insurance and Safety
We offer comprehensive cargo insurance options to protect your goods during transit. Our team can recommend appropriate coverage based on your cargo value and risk factors.
We maintain strict safety protocols including secure facilities, trained personnel, proper handling procedures, and modern equipment. Our quality management system ensures consistent safety standards.
We have comprehensive procedures for handling delays and claims. Our customer service team works quickly to resolve issues and ensure customer satisfaction.
Yes, our customs clearance experts handle import/export procedures for destinations worldwide. We ensure compliance with all applicable regulations and work to minimize delays and complications.